"Yesterday I mistakenly deleted a folder from my webmail account. It happened to contain an important email from a customer and I had not replied to it yet. Now the email is gone. Help!"

I hear this story from our customers all the time. They have accidentally deleted an email, or a folder, or an entire account - and they have lost some important emails. The customer needs the emails back, and fast. Luckily the data on our servers is backed up nightly, so if the email was in there overnight, it usually can be restored. However, in the past we would charge customers $100 for each data restore, because performing a restore was a time consuming, manual task for our customer care team. Many customers end up just opting out of the restore, saving $100, but never getting their missing data back. Obviously this is less than ideal.

So we assembled a team to automate the email restore process and put a tool in the hands of our customers so that they can do it themselves. We want customers to be able restore their deleted mail as soon as the need it, as often as they need it, and best of all... for free. We code named this project "Vault".

Well, the Vault team has been hard at work the past few months and the tool is now here. Every customer now has access to their data backups via their control panel and can do their own restores for free. If you log in, you will see it under Email Accounts > Data Restores.

We hope you never mistakenly delete an important email, but if you do, give this new tool a try and let us know what you think.

If you are interested in the technical details of how we built this, I gave a presentation about it at ISPCON last week. I've posted the slides on my personal blog.

I’m happy to announce that we just released our email marketing service—a service that allows customers to send opt-in email newsletters to large groups of people. This service has been in high demand from our customers for quite some time.

Here are some links that will help you learn more about our email marketing service and why we’ve decided to offer it:

- Email Marketing Overview
- Email Marketing Features
- Email Marketing Pricing
- Frequently Asked Questions
- Reasons for Offering this Service

Email marketing services can be found inside the control panel. All existing customers can use the service for free for sending up to 50 subscribers and you can upgrade from there.

As with all of the products and services we offer, we will advance our email marketing capabilities quickly. We have an awesome team dedicated to this and they are already working on the next version. Please email us with feedback or add any ideas you have to Idea Central. We appreciate any input that you have.

Today we launched the 6.4 version of webmail. This launch includes the following:

- Overlapping event support in calendar
- Ability to view multiple calendars at one time
- More custom wild card support in blacklists and safelists
- Ability to press enter on any form and have it submit
- Lots of performance enhancements
- Better foreign language support in emails
- Added a notes icon to task items that have notes
- Added task due dates
- Number of tasks shown in task manager for each list
- Ability to add contact from an email in the preview pane
- Several other bug fixes

Below is a screen shot of what it looks like to view multiple calendars and overlapping events:





Thanks to the webmail team for delivering another great version of webmail, on time. They'll now be working on version 7.0. Check out our road map to see what's up next.

Our support page with information for configuring email programs has been recently updated to include new versions of our setup movies. The setup movies now have a nice narrator voice to go along with the clear illustrations of how to configure each email program. See the list of movies and other information here.

Resellers also have the option of purchasing custom-branded versions of the movie setup guides for their customers to use. The total cost for re-branding is $250 and will take a couple of business days to complete. If you're interested, please send me an email me a large, high-quality JPG or PNG graphic file of your company logo.

We have released a new tool which allows Administrators to communicate directly with our Customer Care team through their email control panel, and monitor the status of trouble tickets as they are being worked on.

Some of the features of note include:

- Ability to view old trouble tickets
- Send a copy of all communications to an email address as desired by the Administrator
- Provides the ability for Administrators to close their own trouble tickets
- Enables Administrators to confirm whether or not our solution solved the issue
- Offers Administrators the opportunity to grade our Customer Care Reps

The tool can be found in the Control Panel under a new option called “Ticketing� in the left menu section labeled "Customer Care."

Our aim with this release is to make communication between account Administrators and our team as easy and efficient as possible, allow Administrators to look back on past communications, and to provide our customers the chance to rate how well we're doing and offer ideas on how we can improve.