Is there any way to do this via an email client (ala Thunderbird)? I'd love to help this worthy cause.

Thanks.

Ken - At this point this is a feature developed for our Noteworthy Webmail application. Though it is a good suggestion and I will be sure to discuss it here with our team.

Can we now stop using third party spam filtering if we have noteworthy email accounts?

What is the difference between cloudmark and say mailfoundry?

Heartsol - You can absolutely stop using third party spam filtering solutions if you are using Noteworthy or Hosted Exchange! In fact this is one of the top benefits to using our hosted email solutions, as your mail will be filtered by our premium spam filtering solution powered by Cloudmark.

By using another third party spam filtering solution on top of our hosted email solutions, you are really duplicating the work that our solution would otherwise perform. You may get a little bit higher results, but probably not enough to warrant the extra cost.

For Thunderbird/Outlook, etc: I was told that we could forward a copy of the message (full copy with headers, aka forward as an attachment) to spam@mailtrust.com. Is this not true any longer?

Willie - You can still forward a copy of the message, as long as you are forwarding it as an attachment, to spam@mailtrust.com. Those messages will then be passed to Cloudmark.

Let's not go crazy patting ourselves on the back now!
We seem to be seeing more SPAM than ever passing through the SPAM filters. Annoyingly, many have text in either the subject or body that should be caught by even the most rudimentary screening.
I am spending too much of my day manually screening and reporting SPAM that I should not be receiving.

Les - I agree. Fighting spam is an ongoing battle and this tool is just one way to help us fight the every growing amount.

We have noticed that the amount of spam coming through has been increasing and it does not look like there is an end in sight.

We will continue to develop innovative tools and methods to help fight this battle, so that over time you will start seeing less and less spam coming to your Inbox.

Please understand that we are not giving up on this fight!

Cameron,
The nature of the SPAM being received should be caught by any garden variety SPAM application. These are not sophisticated emails. The offending words are in plain English, spelled correctly in both subject and body of messages.
If your tools cannot catch even those messages, what hope is there for defeating the more deviously crafted SPAM? Surely something must be just plain broken.

Can you provide a tool via the Admion Control Panel that will allow us to build our own blacklist of words and/or phrases, similar to the IP and Domain blacklist feature?

I have to agree with Les Figg. We have been getting much more spam passing through in the last week.

Whatever changes you've made were a big mistake. I and my clients are being bombed with spam now. Please either fix this new offering (i.e. bring it up to par with the previous level of service), or revert back to the old system.

This is a major step backward. Please act quickly!

What is going on with all this spam!!! Things have been great until the past couple of days. This morning I have gotten 36 pieces of spam (all the same basically) Please fix this problem!!!!!!!!!

I think you fixed something that was not broke. Please go back to the old filter.

We have indeed seen an influx of spam pass through our filters over the last few weeks. This is due to a spam hole that was allowing more than usual amounts of spam to go undetected. We have applied a fix and we're working very closely with our anti-spam partner to increase the effectiveness of our anti-spam system. Spam filtering needs to evolve as spammers evolve their spamming techniques and in the last couple of weeks, we have fallen behind.

In addition to working closely with our anti-spam partner, we are in the process of enabling custom anti-spam software to the filtering that our partner provides. And finally, we're always actively investigating best of breed anti-spam mechanisms so that we can get ahead of the spam problem. This is a constant battle we must fight and we are fighting it as aggressively as we can.

The upgrade Cameron mentions in this post has nothing to do with the influx of spam. It is just another tool to help us with this battle.

As a customer, you should start to see immediate improvements as well as ongoing improvements over the next few weeks.

Thank you for your patience.

Pat

President, Mailtrust

Thank you Pat, the improvement has been immediate. I appreciate you and your staffs response. Customer service is really what makes the business world go round. Hats off!

Yes indeed. The flood of spam seems to have been cut dead in its tracks. Thank you for the quick work. It has been a lifesaver.

Thanks Pat. It is working great again.

Thank you, Pat.

It would be nice if Mailtrust Customer Service took notice of what we (the Customers) were saying instead of having the problem bubble up to you for resolution. It could have been taken care of one week sooner!

I currently use SpamAid to protect against spam and unsolicited emails. It is a great outlook add-on and works pretty fine for me. You can find it on http://www.sharewarecheap.com/SpamAid_software_2247.html