Brian Matthews

Customer Care Manager

I started working at Mailtrust back in 2002—before the time of paychecks, office space and before we were even considered a "real company". I had a small wooden table-top desk next to the sliding glass door in the freezing cold basement of our rented townhouse using an old computer that one of my co-workers used back in college.

Times were tough and business was slow but the small group of us could always see the light at the end of the tunnel. I had always wondered if my job at Mailtrust would turn into an actual "career". Well, it's turned into much more than that. Mailtrust is my home away from home and I couldn't dream of working anywhere else. It's even hard to call the people I am surrounded by "co-workers" when they are all friends.

It's now 2006 and I am sitting in my corner office looking out my window that covers the entire wall, typing on my new computer that even has a flat screen monitor.

I work in the customer service department and have been here for quite some time now. I work with customers of all kinds...large, small, happy and sometimes even mad for a brief moment—and I love it. There is no better feeling then dealing with an irate customer either via email or telephone knowing that when they leave, they are not only pleased with us, but they even recommend us to their friends and other business partners.

When a new customer comes on board, they often have questions or need help getting everything set up. They will either drop us an email or leave us a voicemail getting the feeling that they just contacted a "black hole" and wondering if they will ever hear back from us. They always hear back from us immediately and once they do— they almost always leave happy.