VP of Engineering

Department: Engineering Operations

Reports to: CTO

Location: San Antonio, TX

As the VP of Engineering, you hold a key leadership position within the Mailtrust organization which requires strong leadership skills and a strong technical background. You and your team are directly responsible for the technical operations of the Mailtrust email system, which includes Hosted Exchange, Noteworthy, and custom hosted mail solutions. You are responsible for mentoring and overseeing decisions made by your engineering leadership team and instituting well-defined communication and operational processes for your teams to follow day-to-day, and during crisis situations, to achieve stellar uptime and performance. You possess that rare mix of technical and business intelligence, superb communication skills, diplomacy and team building skills that rapidly earn you the trust of technically-savvy teams across the company. You use your versatile communication style to speak effectively with individuals ranging from entry-level IT staff to senior leadership both internally and at customer companies.

If you want your paycheck:

Your responsibilities to the customers (the people who pay us the big bucks) include:

• You make sure your organization is serving our customers fanatically
• You ensure your team enjoys talking with and listening to customers in any situation, including system outages, and you enjoy the same
• You lead by example and infect the entire organization with a strong customer focused attitude

Your responsibilities to your co-workers (the people pounding at your door) include:

• You are a senior candidate who has extensive experience managing large scale technical operations and demonstrable problem-solving leadership with limited oversight
• You are responsible for growing our engineering teams in San Antonio, TX and Blacksburg, VA, as well as creating new teams in future offices
• You have the proven ability to hire, coach and develop distributed teams of managers and technical staff

Important skills and characteristics:

• 5-10+ years of management experience of technical professionals in related areas
• 5+ years of relevant hands-on technical experience, and a record of individual achievement
• Great leadership and follow-up skills, customer service skills, and a positive attitude
• Versatile written and verbal skills
• Attention to detail and ability to master broad system interdependencies
• Extensive knowledge of Windows and Linux/Unix operating systems
• Understanding of coding principles and concepts
• Familiarity with common web technologies
• Deep understanding of methods to achieve high availability
• DNS and Networking fundamentals
• Strong vendor management skills
• Skilled in leading projects, especially in deploying and maintaining live end-user systems
• Desire for a leadership career which offers the rare opportunity to remain technically hands-on

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