Frequently Asked Questions

Where are your servers located?

Our servers are hosted in geographically dispersed data centers owned and managed by Rackspace. We believe Rackspace is the best managed hosting company in the world.

Where do you store your data backups?

We back up all of our data nightly to three geographically dispersed data centers managed by Amazon. We store that data on the Amazon S3 platform.

Can I use my own domain name with your email hosting services?

Yes, all of our customers use their company's domain name as part of their email address (e.g., yourname@yourdomain.com). When you sign up for email hosting services, you can specify an existing domain or create a new one.

If I host email with you can I leave my website where it is?

Yes. Since we focus exclusively on email hosting, all of our customers with websites host email with us and keep their websites with a third party provider.

Can I continue to use Outlook as my email client?

Yes, you can use Outlook, Thunderbird, or any desktop email software. You can also check your email with your wireless device, such as the Palm or BlackBerry. Our email system uses industry-standard POP/IMAP/SMTP connections for sending and receiving email, which gives you the flexibility to use almost any popular email software application. Please visit the Email Software section of our website to learn how to configure email clients.

Can I share calendars through Microsoft Outlook?

Yes, we recently enabled sync with Microsoft Outlook. Learn more about our sync capabilities.

Are there any refunds if I cancel within my prepayment term?

Yes. You can cancel anytime and receive a prorated refund for prepaid services you do not plan to use.

Can I migrate email data from my current provider to you?

Yes, we have a team that specializes in data migrations and will work with you to make the transition as easy as possible.

Please visit the Data Migrations section of our website to learn more about data migrations.

What are your customer service hours?

Our customer care team is available 24 x 7 x 365.

Please visit the Customer Care section of our website to learn more about our customer care policy.

Do you offer wireless email services?

Yes, most mobile devices have the ability to check email through either a POP or IMAP connection, which we support. We also offer Webmail Mobile, which allows you to access your email through any wireless web browser.

Please visit the Wireless Email section of our website to learn more about our mobile email services.