New City Media

The New City Media team prides itself in creating award-winning, cutting-edge websites for their customers. Though their focus is directed at website design, they also provide their customers with web hosting and email hosting services.

The email hosting component soon proved to be complicated, though, as spam and virus management became more time consuming and demanding.

New City Media's network administrator, Phil Pelanne, has always provided a high level of service to his clients. Yet, his days were becoming filled with searches for spam prevention programs and data management solutions. And since their system did not include tools for streamlining common email functions, Pelanne found himself managing mundane tasks, such as manually enabling and disabling vacation messages for clients. Over time, these became daily, time-consuming responsibilities. New City Media realized they needed help managing their email system infrastructure so they could better support their customers and focus on what they are good at—creative website design. After researching their options, they selected Mailtrust.

"We were out of our comfort zone. We needed somebody who focused solely on email services—someone who was an expert at it. Given the ever-increasing amount of spam and viruses, and the growing list of clients using the system we provided, we could no longer provide the level of service our customers expected," said Pelanne.

Today, Mailtrust manages the email infrastructure for New City Media and over 700 email accounts that they administer for their clients. While Pelanne is still actively involved, he can now focus on working with his design teams to make sure his customers get the award winning websites they want. New City Media is particularly pleased with the tremendous reduction in spam, in addition to the user-friendly webmail interface, the streamlined tools for users, and the amount of storage allocated to each mailbox.

"We are so pleased with all of their features and we love the 24x7x365 customer support they provide. It has simplified my life," Pelanne explained. "Now, I come into the office each day and actually do my job and let Mailtrust do what they are good at—managing email services."