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Getting Started

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Step 1: Creating Email Accounts and Aliases

1.
Log in to the administrative control panel at https://admin.mailtrust.com, using the administrative ID and password you created during the signup process.
2.
Click Exchange / Mailboxes.
3.
To create a mailbox, click Add. Once there, fill in all fields including First Name, Last Name, User Name (the part of the email address that appears before the @ symbol), and Password.
4.
Check the box next to Hide from Global Address List if desired.
5.
Click Contact Information and fill in the desired fields.
6.
Click Save to finish the mailbox creation.

To create another address to which can be sent that automatically forwards to your created mailbox (an alias), you can do the following:

1.
Click Exchange / Mailboxes.
2.
Click on the mailbox to which you would like to associate another email address.
3.
Click Email Addresses.
4.
Under Add Email Addresses, type in the desired alias name and click Add Address.
5.
If desired, click the radio button under Reply-to Address if you would like all mail sent to your primary address to reply as the alias instead.
6.
Click Save to complete the changes.
TIP: Most likely, you will want to create email addresses identical to those you have been using with your previous email hosting provider. Click here for additional help using the control panel and creating email accounts and distribution lists.

Step 2: Verifying Domain Transfer Request
Mailtrust will send a notice to your domain's registrar, informing them that you would like to transfer your domain to us. The registrar will then contact your organization to verify that you requested to transfer the domain. They may contact you by email or by phone.

When they contact you, you will just need to confirm that you do, indeed, want to transfer the domain to us.

Tip: To transfer a domain from your current registrar, the domain must be at least 60 days old, must be unlocked by the current registrar, and must have valid, up-to-date administrative contact information on file. If you suspect that any of these situations could prevent or delay your domain transfer, just contact the Transition Team, and they'll help you through.

Step 3: Checking Your Email
After your domain is transferred and the necessary DNS records are configured, your Mailtrust-hosted email domain will be active.

In Step 5 you will learn how to set up your email software. But, in the meantime (and anytime), you can check your email online through webmail:

1.
Visit webmail.mailtrust.com.
2.
Enter your email address and password, as you created in the control panel during Step 1, above. (Be sure to enter your email address and password, and not your Administrative ID and password, which are only for logging in to the control panel.)
3.
New email will arrive in your inbox.
TIP: If you send yourself a test email from here, it will likely arrive in your inbox—but that is not necessarily an indicator that all email is starting to arrive at this new account. If you want to send a test email, please send it from another account that isn't hosted on our system.

Step 4: Canceling Your Prior Email Service
After you confirm that you are receiving email through your new email accounts, the account setup process is complete. You can contact your former email provider and ask them to delete your account from their system. This will ensure that email sent to you from within your previous provider's system will be successfully delivered to your new email accounts on our mail servers.

Step 5: Setting Up Your Desktop or Wireless Email Software
If you use a desktop or wireless email software application to manage your email, you will need to update the email server information in your account settings.

Note Regarding Domain Management
Now that Mailtrust hosts your DNS, you can access your DNS settings anytime via the control panel. Log in to the control panel with your Administrative ID and password, and then select Domain Names / DNS Settings.

Now that you're set up, the Transition Team's mission is complete. In the future, if you ever need any assistance, our Customer Care team is here to help.

Additional Note: Directions for setting up mail clients and wireless devices can be found in the administrator control panel.