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Getting Started

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Step 1: Creating Email Accounts and Aliases

1.
Log in to the administrative control panel at https://admin.mailtrust.com, using the administrative ID and password you created during the signup process.
2.
Click Exchange / Mailboxes.
3.
To create a mailbox, click Add. Once there, fill in all fields including First Name, Last Name, User Name (the part of the email address that appears before the @ symbol), and Password.
4.
Check the box next to Hide from Global Address List if desired.
5.
Click Contact Information and fill in the desired fields.
6.
Click Save to finish the mailbox creation.

To create another address to which can be sent that automatically forwards to your created mailbox (an alias), you can do the following:

1.
Click Exchange / Mailboxes.
2.
Click on the mailbox to which you would like to associate another email address.
3.
Click Email Addresses.
4.
Under Add Email Addresses, type in the desired alias name and click Add Address.
5.
If desired, click the radio button under Reply-to Address if you would like all mail sent to your primary address to reply as the alias instead.
6.
Click Save to complete the changes.
TIP: Most likely, you will want to create email addresses identical to those you have been using with your previous email hosting provider. Click here for additional help using the control panel and creating email accounts and distribution lists.

Step 2: Changing the MX Records
After creating your email accounts and aliases, you are ready to redirect your MX records. Since it typically takes up to 4 hours for computers around the world to recognize that an update has been made to the MX records, you may want to make this switch during non-business hours or when email activity is light. No email will be lost during this transition.

1.
Call your DNS hosting company. (Don't know who to contact? Contact the Transition Team and they'll help you through!)
2.
Tell your DNS hosting company that you need to change your MX records. They will ask for the name of your new mail server. There are two mail servers:
First mail server: mx1.emailsrvr.com
Preference/priority should be set to "10"
Second mail server: mx2.emailsrvr.com
Preference/priority should be set to "20"
TIP: If you have access to your DNS hosting company's control panel for your domain, you can make these changes yourself. Click here to view for step-by-step directions for changing your MX records.

Step 3: Checking Your Email
For about 4 hours following the MX records change, incoming email messages may sometimes be sent to your new email accounts, and sometimes to the former accounts. For this reason, you should check your email at both locations during those 4 hours, to ensure that you receive all of your incoming email messages.

In Step 5 you will learn how to set up your email software. But, in the meantime (and anytime), you can check your email online through webmail:

1.
Visit webmail.mailtrust.com.
2.
Enter your email address and password, as you created in the control panel during Step 1, above. (Be sure to enter your email address and password, and not your Administrative ID and password, which are only for logging in to the control panel.)
3.
New email will arrive in your inbox.
TIP: If you send yourself a test email from here, it will likely arrive in your inbox—but that is not necessarily an indicator that all email is starting to arrive at this new account. If you want to send a test email, please send it from another account that isn't hosted on our system.

Step 4: Canceling Your Prior Email Service
After you confirm that you are receiving email through your new email accounts, the account setup process is complete. You can contact your former email provider and ask them to delete your account from their system. This will ensure that email sent to you from within your previous provider's system will be successfully delivered to your new email accounts on our mail servers.

Step 5: Setting Up Your Desktop or Wireless Email Software
If you use a desktop or wireless email software application to manage your email, you will need to update the email server information in your account settings.

Now that you're set up, the Transition Team's mission is complete. In the future, if you ever need any assistance, our Customer Care team is here to help.

Additional Note: Directions for setting up mail clients and wireless devices can be found in the administrator control panel.