Tlcnet.com

Webmail.us is GREAT! I rarely take the time to send a "praise note" to a company, but Webmail.us has earned it.

They took both of my existing domains and had DNS set up within the hour, having me up and running in an extremely short amount of time. The Support staff accurately answered all of my questions within MOMENTS of me sending them. I nominate Webmail.us for BEST CUSTOMER SERVICE ever! Any company who can make the ordeal of switching mails hosts that easy deserves it.

Ron Donofero
San Diego, CA
July 2006

MooDogMedia Ltd.

Have just upgraded to a reseller account for my business, Moodogmedia.com. My company was and is responsible for migrating over a large top 50 managed Canadian Corporation with over 350 emails.

There were some very challenging issues and events that have unfolded with this move over and Webmail.us and the support staff were nothing short of incredible to say the very least.

My issues were addressed 24/7 usually within 5 minutes of sending a request. You guys have sold me on your support and product. In this important time for my firm and through all events--right from the sales process to DNS resolve and on from there--this has been a very enjoyable one. Well done guys!

Jason Redekopp, Vice President, COO
Winnipeg, Canada
July 2006

Praxisinfosvcs.com

To let you know, I'm 59 and not Computer Smart. I called the support center yesterday because of an error message we received. Ben returned the call rather quickly. He informed me we were not set up in the system, and walked me through it very patiently.

My heart was racing because I didn't want to sound so stupid but Ben stuck it out with me and helped me complete setting up my Outlook. He was excellent in telling me where to click and took his time while I found the next step and processed to talk me into completing the process. He was very kind, didn't rush me through the process, and if I couldn't find where I was he told me exactly where to look & click. He explained every step to me and never sounded impatient. He had great persistence in seeing that I completed the task.

I have talked to several support people (not in your company), who talked above my knowledge of computers and I have always hated calling in for help. If all of your Support System Techs are half of what Ben is, I know, I'm in good hands! He was a great experience!!

Thank Webmail for Ben!! Please let him know that I appreciate him! I e-mailed him yesterday asking for help in setting up my employerâ's Outlook system and he was very gracious in returning my e-mail and this morning he called and helped me in getting my employer set up!

Randy is very good in the Computer World and he was very impressed with the work I did, which in reality Ben did! I could go on & on... it's just that Ben made me feel good about myself because people my age are terrified of this technology.

Please let your techs know that when they get on the phone and the person on the other line sounds stupid...have patience. It's only one of us oldies but goodies!

Suzanne
Houston, TX
July 2006

Premium Marketing Enterprises Corp.

I am writing this email to comment on the outstanding customer service that has been provided to our company by Brian Matthews.

Last week the meter bar made it look like we had lost 600MB worth of emails. Needless to say, I was worried and frantic.

Not only did Brian immediately reassure me that our data was safe, he provided timely follow ups to find out what the problem was and when he was able to ascertain the information he took the time to call me back and clearly explain what had happened.

Furthermore, he went the extra mile to better organize the emails in my folders, (as we cannot sort with more than 1,500 emails in one folder at this time) and he also increased our mailbox space so that none of my accumulated emails would be lost.

Best of all, he checked back in with me periodically to make sure everything was going well and to make sure that we had not lost data. He made me feel like our critical data was as important to him as it is to us.

Service like this is nearly impossible to find. Brian is a great asset to your company and it is because of him that you have one very loyal Webmail customer.

Mike Eitelberg
Kingston, NY
June 2006

EdConsortium, LLC

EXTREMELY helpful links and resources. I was especially impressed with the rapid response, faster than any technical or other customer service response I've ever received! Solved my problem and did so quickly. Thanks!

Saul Rudman, M.S.Ed.
Clanton, AL
June 2006

Trident Information Systems

Thanks so much for the fast response and detailed explanation. It's nice to see that even though this was not a problem at your end, you went the "extra distance" to figure it out. I consider the issue resolved. Once again, thanks for the great support. I love working with Webmail.us.

Kevin Powick
Kingston, Canada
June 2006

Envision Response

Our web host is great for hosting our websites; however, when it comes to e-mail, their service was below sub par. We had repeated e-mail outages, which caused aggravating and costly work disruptions. I scoured the internet for an affordable and reliable e-mail solution.

After doing the research, it appeared that Webmail.us could possibly be the solution to our e-mail woes. The pricing structure was flexible--we could add or subtract e-mail users by increments of one, not ten, 20 or 100, which is great for a small, growing company such as ours.

I decided to send a query via the web-based contact form on Webmail.us' website. I expected some sort of stock response from an under-paid and overworked customer support technician. To my surprise--within five minutes--I received a call back from an enthusiastic and professional sales representative named Cameron, who was happy to answer all of my questions.

Cameron didn't try to rush me into a sale. Instead, he pointed out the 30-day free trial and walked me through the process of signing up. The process was quick and easy, and within minutes I was up and running.

While navigating my way around the Webmail.us control panel and webmail interface, I was thoroughly impressed by the simple and intuitive nature of each. In less than half an hour, I knew exactly where to find what I needed. The user guides were great in getting all of us up and running.

There were little quirks that needed to be addressed (not quirks with Webmail.us' service; rather, with our e-mail clients). Some were already addressed by the user guides, others were not. Whether my inquiries were the result of my not reading carefully, or not being covered by the guides, it didn't matter--my e-mails to support were answered in a prompt, professional and friendly manner. Most of my e-mail questions were answered within minutes! Brian M., Scott B., Ben H. and Michael P. have all been great in helping me get my fellow co-workers up and running.

I have been working with internet-related technologies in one capacity or another for over ten years. I have never encountered an internet company that takes customer service as seriously as Webmail.us does. All of my questions have been answered by a real person. My phone inquires were just as helpful. When and if you call, you'll find yourself speaking to intelligent, thoughtful people, not some elementary school dropout thumbing through a script.

Michael Park
Seattle, WA
June 2006

Gary L. Price

So many times we fail to take the time to really thank those that are truly committed to customer service excellence. Webmail.us is one of those unique companies that actually exceed customer expectations. I want to truly thank you and the rest of the Webmail.us staff for your professionalism, timely responsiveness and most of all your continued proactive follow up to make sure the problem is solved and the customer is pleased.

I have had several occasions where I've needed some technical advice or help with my email accounts or website hosting, etc., and have always been treated like a king from everyone I've ever talked to--most recently with you, but in the past I've talked with Jonathan and Scott. Kudos to you and your company for being one of the elite customer service companies out there. You truly adhere to the Golden Rule principle of treating others like you would like to be treated. You have a customer for life here.

Please feel free to use my comments in this message to let other prospects and customers know of my delightful experience with your company. I will tell many others about your services! Thank you again!!

Gary L. Price, Managing Owner
Miamisburg, OH
May 2006

Remax

I just wanted to take a moment and thank everyone who has been helping me over the past few days. After much time and effort, it looks like everything is working perfectly. You all have definitely exceeded my expectations and have redefined technical support in my mind. I will be sure to recommend Webmail.us to everyone. Thanks again for your help.

John Dooley
USA
May 2006

MeteorBytes Data Management Corporation

As CEO of a highly technical business, I demand only the very best service for all my IT-related services, whether they are DNS Management, web hosting, e-mail hosting or software.

One of the things paramount to my happiness/satisfaction/retention is customer service.

The web creates a highly-competitive environment where there are thousands of providers for any service I happen to be looking for, and sifting through the myriad websites and claims of cheaper, better, faster have made me ruthless and decisive when it comes to making a choice. I'll drop a provider as quickly as I pick them up, and I have to be impressed quickly and consistently to stay.

Webmail.us totally rocks (and Webmail.us is really you guys). You are consistently amazing, and I tell everyone who will listen how great you are and how happy I am. Each and every time I interact with you (and depending on my current curiosity that can be often ;-)) you are polite, patient, helpful, never patronizing or condescending and even if you don't know something you go away and figure it out or find out who can.

Believe me, with any number of web-based (and other) services, this is not always the case. I can't count how many companies have lost my business because a customer service rep was having a bad day and wasn't smart enough to tell me they'd figure out whatever it was I needed to know and get back to me.

You have never done this. You solve my problems every time I have one, and no matter how frustrated I get trying to cram all this stuff in my head, you make me feel good about doing it.

As times goes on, I hope to bring all my e-mail service provider business to you, and will direct everyone else I know to your site.

Have a great day each of you that has been there for me--I'm sure you'll be talking to me soon :-)

Linda Irvine, CEO
Vancouver, Canada
May 2006