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We have been using Mailtrust for 4 years now and are still extremely happy with the service. It is the one thing in IT we can truly count on to always be there.
Considering the vital importance of email to our business we can tolerate nothing less than "5 nines" performance and Mailtrust delivers. It takes a huge burden off the IT department of this small company while making us look good at the same time. I have recommended Mailtrust to two other companies I work with and they report the same level of satisfaction.
One of the most important features is the quality of their tech support staff; they are in my opinion the best I have ever worked with. Any questions are answered promptly and thoroughly. It is notable that they have maintained these high standards over the years.
David MorrowI just signed up for Mailtrust and had A LOT of questions! The customer service team was awesome! They helped me with all my questions, talked me though getting started and put up with me e-mailing them all day. I am very excited about this new business relationship and am looking forward to the future. Again, thank you.
Jessica MorrisI first came across your website only a few weeks ago. I asked for help on a Saturday, and within minutes someone called and spent 30 minutes on the phone with me, giving me a quick review of the functionality and, more important, being patient with my endless questions. I hung up and said "Wow, what a great experience . . . and on a Saturday to boot!"
I have contacted the support team two other times and had the same experience: outstanding support, outstanding attitude, outstanding outcomes.
I have run support centers many times in my career, so I know the degree of difficulty, but I also know what "special" looks like. You all can be proud of the spirit you bring to your customers, and I am sure you know that good service means good business, and good business brings more business. I was on a one month trial for your service and everything has gone picture perfect. I am signing up for the long haul now. Besides the customer support, the functionality of your service is exemplary.
I have been singing your praises to anyone who wants to listen. So keep up the great work, we really appreciate it.
John BarbanoYou Guys are GREAT!!!
With an e-commerce website, it is difficult to find the extra time to create and send emails to all of our customers. Webmail is just the solution we needed to take the pressure out of the process. The interface is extremely user friendly and compiling HTML emails has never been so easy!
I have to also commend the staff at Webmail who have time and time again gone above and beyond expectations for answering questions or offering solutions! Special mention to Michael Petersen and Melissa Mancuso for all their assistance in getting this rolling. Hat's off to you all for the speedy service and insight!
Jamie BowerWebmail.us has the best tech support of any web services company I've worked with. Not only are they fast, but they are clear, concise, and provide information that helps my company be a better Net Citizen.
Richard H. Patrick-SterninThank you for delivering such a superior product. Counterman is a software program and we pretty much "live" on emails for support and file exchanges. Before we signed up with Webmail, we were plagued with junk emails and endless virus issues, even to the point that I had to keep changing my email addresses. Since we have been with Webmail, we have been junk mail and virus free for over three years now and wouldn't trust our emails to anyone else. Please keep up the great work.
Ralph WeaverI love my new service. I can't believe I put up with my other company's crummy spam filter. My service through you has worked out wonderfully and everyone is really happy.
L. Morodomi